IRIS in Sherwood Park, AB Closed now

Reviews about IRIS

• ★ ★ ★ ★ ☆

  2020-07-01, by Matt S
  I had purchased a pair of rather expensive eye-glasses from this location over three Years ago, and in the last Year, one of the arms separated from the frame. The frames were useable, however were bound to break complete soon. I had asked a while back if they were repairable, however one of the staff stated probably not, so I should just get an exam and new frames. I initially was not impressed with this response, as at the time the frames were only two Years old, and were rather costly($300-400). I contacted the company that produce the frames, and they sent me on a wild goose chase to find a replacement part, however they eventually contacted IRIS to see if they could help. In short, after almost a Year, they were able to get the correct replacement arm, and my frames are fixed :) However please be aware, that most eye-frame companies only produce certain frames with parts readily available for two Years, where as a few frameless glasses are able to be repaired with available parts for several Years after production of the frames...